Privacy Policy

Chill हो(“Chillho”, “we”, “us”) designs engineered cooling products for people who work outdoors in India. This policy explains what personal data we collect through chillho.in and through our advertising, how we use it, and what rights you have over it.

You can reach us at any time at contact.chillho@gmail.com.

Information you choose to give us

When you use the enquiry form on our site, it opens your own email application with a message addressed to us. Nothing is sent until you press send in your email app, and we only receive what your message contains — typically your name, your email address and whatever you write to us.

If you submit a form attached to one of our advertisements (for example a Google lead form), we receive the details you enter there, which may include your name, email address and phone number.

Information collected automatically

We use Vercel Analytics to understand how many people visit the site and which pages they read. It records aggregate information such as page views, approximate country, referring website, and general device and browser type. It does not use cookies to track you across other websites, and we cannot identify you personally from it.

If you reach our site by clicking one of our advertisements, Google may process information about that click in line with its own policies.

We do not sell anything directly on this website, so we never collect payment card details, bank details or financial information. We do not operate user accounts or passwords, and we do not knowingly collect data from children.

We use the information you send us to reply to your enquiry, to keep you informed about product availability and early access if you have asked us to, and to arrange bulk or distribution orders where that is what you have contacted us about.

We use analytics information only in aggregate, to understand which parts of the site are useful and to improve them.

We do not sell your personal data, and we do not share it for anyone else’s marketing. We rely on a small number of service providers to run the site and our advertising:

• Vercel — hosts the website and provides the analytics described above.
• Google — delivers our advertising and, where you submit a lead form, passes your details to us.
• Google (Gmail) — receives and stores the emails you send to our contact address.

We may also disclose information where we are required to do so by law.

We keep enquiry emails and lead form submissions for as long as we need them to respond to you and to maintain a record of our correspondence, and we delete them when they are no longer needed. You can ask us to delete your details sooner at any time.

Under India’s Digital Personal Data Protection Act, 2023, you have the right to ask us what personal data of yours we hold, to have it corrected or completed if it is wrong, to have it erased, and to withdraw any consent you have given us. You may also nominate another person to exercise these rights on your behalf.

To exercise any of these rights, or to raise a grievance about how we have handled your data, write to us at contact.chillho@gmail.com. We aim to respond within 30 days.

We take reasonable steps to protect the information you send us, but no method of transmitting data over the internet is completely secure. Please do not send us sensitive personal information by email.

Our site links to our Instagram profile. Once you follow that link you are on a service we do not control, and its own privacy policy applies.

We may update this policy as our product and business develop. When we do, we will change the date at the top of this page.